DISNEY WORLD ON-PROPERTY HOTEL INFORMATION
Hotels Reopening During Initial Phase
On June 22, select Disney Deluxe Villa Resorts and Disney's Fort Wilderness Resort & Campground will reopen. These select Disney Deluxe Villa Resorts include:
Bay Lake Tower at Disney's Contemporary Resort
Boulder Ridge Villas at Disney's Wilderness Lodge
Copper Creek Villas & Cabins at Disney's Wilderness Lodge
Disney's Animal Kingdom Villas – Kidani Village
Disney's Beach Club Villas
Disney's BoardWalk Villas
Disney's Old Key West Resort
Disney's Polynesian Villas & Bungalows
Disney's Riviera Resort
Disney's Saratoga Springs Resort
The Villas at Disney's Grand Floridian Resort
Hotel Benefits
During the initial reopening period, some benefits may be modified or unavailable.
Disney’s Magical Express® Service
Complimentary airport transportation via Disney’s Magical Express service will be available for Guests arriving and departing from Orlando International Airport.FastPass+ Service
As a result of the COVID-19 impact, FastPass+ service will be suspended for the time being as additional queue space is needed to manage capacity for attractions and maintain physical distancing. With that in mind, access to FastPass+ planning is temporarily unavailable.Extra Magic Hours
The Extra Magic Hours benefit is unavailable until further notice.
Hotel Cleaning
Common Areas
There willl be increased cleaning in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more.Housekeeping
Prior to arrival, your room will undergo thorough cleaning—with attention to:High-touch areas, like TV remotes and door handles
Housekeeping tools will be cleaned between rooms
Floors, which will be steam cleaned and vacuumed between Guests
Inside your room, you’ll find:
Individually wrapped glassware
Double-cased pillows
Additional items that have been cleaned and wrapped in single-use packaging
And during your stay, your room will receive a light cleaning service every other day, which will include:
Removal of trash and used towels
Replenishment of towels and amenities throughout the room and bathroom
Wiping and cleaning of the vanity and counter surfaces
Vacuuming if needed
You can also decline every-other-day service.
Please note that:
If there is more than one room on your reservation and you choose to decline service, your selection will apply to all rooms on the reservation.
We reserve the right to enter any room at a Disney Resort hotel for maintenance, safety, security or any other purpose, even if the Room Occupied sign is displayed on the room door.
Parking & Transportation
Complimentary Resort Transportation
Before the theme parks reopen, bus transportation will be available between your Disney Resort hotel and Disney Springs area.When the theme parks reopen, complimentary transportation will also be provided between your Disney Resort hotel and Disney theme parks.
Transportation will operate with physical distancing measures in place, reducing capacity. As a result, you may experience delays.
Minnie Van Service
Minnie Van Service will not be available during the initial reopening period.Parking
Self-parking will be available. Valet service is temporarily unavailable, with the exception of Guests with disabilities who may require parking assistance. A valid disability parking permit is required. Parking fees apply for Disney Resort hotel Guests.
Resort Services
Some Disney Resort hotel services will be modified or unavailable during the initial reopening period, based on physical distancing and health guidelines.
Changes include:
Bell Services will deliver luggage to rooms, but will not escort Guests
Club-level service will be temporarily unavailable
Deliveries will only be made to occupied rooms
In-room celebrations will not be available
Dry-cleaning and valet laundry services will be temporarily unavailable; self-service laundry will remain available
Shipping services will be temporarily unavailable
Resort airline check-in service may be temporarily unavailable
Resort Amenities & Recreation
Amenities and recreation will be modified based on physical distancing and health guidelines.
Dining Experiences
Select dining locations will be available at Disney Resort hotels.
Pools
Feature pools may operate with reduced hours; leisure pools will be open 24 hours a day
Pools will operate with reduced capacity to allow for physical distancing
Select poolside activities may be available at select Resort hotels
Stormalong Bay at Disney's Yacht and Beach Club Resorts will not be available during the initial reopening period; Guests of this Disney Resort hotel may enjoy the leisure pool at Disney's Beach Club Villas or the Luna Park Pool and leisure pool at Disney’s BoardWalk Villas
Fitness Centers & Sports Courts
Fitness centers will open in alignment with state and county regulations, and may have reduced hours
Fitness centers may have reduced hours and capacity
Instructor-led fitness classes will not be available
Fitness and sports courts will be open, and Guests must maintain physical distancing
Available Recreation
Activities and schedules will vary. The schedule of activities for your Disney Resort hotel will be shared during your stay.
Merchandise Locations
In merchandise locations throughout Walt Disney World Resort, Guests will continue to discover favorite Disney items, with some modifications to the shopping experience that will help us manage capacity and foster physical distancing.
New Product Launches: New collection product launches and limited-edition merchandise will not be available for in-person purchases at Walt Disney World Resort until further notice. As always, Guests can find these items on shopDisney, subject to availability.
Pin Trading: We will continue to offer Guests the opportunity to pin trade with Cast Members through the use of pin boards in select locations. Cast pin trading with lanyards will not be available at this time to maintain physical distancing.
Delivery Option: Package delivery to the front of our theme parks or to Disney Resort hotels will be suspended. However, shipping merchandise to Guests’ homes continues to be available.
Dressing Rooms: For the time being, dressing rooms will not be available.
Returns: In-person returns will be available upon the reopening of our merchandise locations.
Temporary Unavailable
The following amenities and experiences will not be available during the initial reopening period:
Arcades
Campfires
Dog parks
Electrical Water Pageant
Marina rentals
Pin trading
Playgrounds
Spas, salons and Bibbidi Bobbidi Boutique
Additionally, the following special offerings and childcare services will not be available during the initial reopening:
Fireworks voyages and tasting cruises, including the Pirates and Pals Fireworks Voyage
Fun runs
Wonderland Tea Party at Park Fare
Hula lessons
In-room childcare services
Mermaid school
Special classes and programs—including culinary, cultural and animal programs
Check In Online
To aid in physical distancing efforts, it is recommended to use Online Check-In Service in advance—online or with the My Disney Experience app.
When your room is ready, you’ll get a room-ready notification. Then, you can use either a MagicBand or the My Disney Experience app digital key feature to enter your room!
If you don't receive your MagicBand(s) prior to your vacation, simply use the My Disney Experience app as a digital key to enter your room. At your convenience, you can visit the Front Desk to pick up your MagicBand(s).